Terms and conditions
Agreement
This Dropshipping Cooperation Contract ("Agreement") is made and effective by the User Account/Communications Group on and from the date of its mutual creation. BETWEEN: XXX (the "Vendor"), a person existing under the laws of their own country and/or a corporation organized and existing under the laws of their own country, with its head office located at: ** User's Address:**
Business Registration Number: User Company's TAX Number: User Company's
Company Representative: User's Name
AND:
ONECLICK ONLINE SERVICE LIMITED (the "Supplier"), a corporation organized and existing under the laws of China, with its head office located at:
Room 608, Building A, Jiu Yuan Rd 9, Hangzhou, China. 310000.
Business Registration / Tax Number: 72348698
Company Representative: Junjie GUO
Definitions Dropshipping: Dropshipping is a retail fulfillment method in which the retailer does not keep goods in stock but instead directly transfers end-customer orders and shipment details to the Supplier, who then ships the goods directly to the End Customer. The Vendors make their profit on the difference between the Supplier's sell price and the sale price by the Vendor to the End Customer.
The Parties hereby agree as follows: The Vendor wishes to sell and promote the products offered by the Supplier on their website located at (https://www.oneclickonlineservice.com) and agrees to give all sales and/or orders resulting from the previously mentioned products solely to the Supplier without question or reservation.
1. Term
The Vendor and Supplier agree that the term of the Agreement shall commence on its above written effective date and shall continue for a period of 6 months and for as long thereafter as is mutually agreed between the Vendor and Supplier.
2. Cancellation
If the Vendor or Supplier is not satisfied with the contractual cooperation defined by this Agreement, and the results thereof, either party may terminate this Agreement by providing at least thirty (30) days' written notice to the aforementioned party.
3. Vendor’s Role
A vendor sets up a Dropshipping Account with the Supplier. The Vendor is selling the mutually agreed products from the Supplier's Website and ensures the Supplier that it will not make any misleading claims or produce any misleading advertising material in respect of the products. The Vendor is the main contact person for the End Customers and will provide after-sales support. The Vendor is the first point of contact when any After-sales services need to be provided to the End Customer. The supplier will provide any material/request that arises to the after-sales service upon agreement.
4. Supplier’s Role & Service
The Supplier will provide sale fulfillment for all customers obtained by the Vendor in regards to any products sold by the Supplier. The Supplier retains all rights to all images of products that the Supplier provided to the Vendor and retains the right to prohibit the use of any and all images provided. The Vendor may not use any of the images contained within the provided photos for any purpose other than to obtain sales, which will be given to the Supplier. The Supplier is responsible for providing the correct Price to the Vendor. Each package sent to the End Customer will have come from the Supplier directly. The Supplier will personally and independently find the products from the Cooperated Factory, Yiwu Market, 1688, Taobao that the Vendor is interested in selling. The Supplier has expended time on researching and listing to the Supplier platform. The Supplier system will automatically increase the sourcing request quantity when the Vendor keeps placing orders to the Supplier.
For starting users: 5 sourcing requests are available weekly. For users placing more than 50 orders per day: 20 sourcing requests are available weekly. For users placing orders totaling more than $20,000.00 USD per month: 50 sourcing requests are available weekly. For users placing orders totaling more than 2 million USD: unlimited
5. Payment
The Supplier only processes the orders after the payment is received. The Supplier will not be responsible for any delay because of the Vendor's payment failure. The Vendors can request the invoice at any time before or after the payment is made. For dispute orders resolved amicably between all parties, there will be a refund/s to the Vendor’s credit. The Supplier accepts Credit Card, PayPal, and Wire Transfer payments.
6. Fees and Charges
The Supplier will provide the Vendor with a detailed listing of all items shown in the photos together with, but not limited to, the price they will be charged for each item, shipping amounts, and any other charges that may become due to affiliation with each item. The Vendor is responsible for paying fees for his part of all transactions, including factory product fees, shipping fees & etc. The Vendor will be free to decide his own retail prices.
7. Sales and Tax
The Supplier accepts it is responsible for any and all tax generated by and through its business in China. The vendor should consider their own tax policy in their country. The supplier will act responsibly to assist the vendors in saving tax in a legal manner. The Vendors will be responsible for collecting, reporting, or remitting tax information arising from any transaction involving the products provided by the Supplier.
8. Refund Resend Return Policy
1. Delayed Orders: Orders Not Found, either in transit, Pending, or Expired with more than 45 days (counting from the date you send the payment to the appointed suppliers' account) for the USA and 60 days for the rest of the world (except in some countries that used AliExpress Standard Shipping or a similar shipping method. Kindly check the shipping time with China Post Registered Air Mail) if:
- A customer has sent a complaint (Through PayPal Dispute or other Gateway, e-mail, etc.)
- You have checked the tracking number and it doesn't show any updates or information after the destined processing time.
2. Damaged Orders: Oneclick will provide a full refund/replacement if:
- Orders arrived damaged.
- Order arrived damaged but the customer doesn't want the replacement to be sent.
- For electronic products, dropshippers should open the dispute in 7 days after receiving it.
3. Bad Quality: Oneclick will check most of the items before shipping them out, but sometimes the buyers will still complain about the products received. Imperfections such as bad sewing, incorrect size/color, not working, etc.
4. Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping countries are sometimes difficult to deliver. Oneclick will not accept any dispute about delivery once the order is dispatched if shipping is to the countries below： {Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay} You can still open a dispute for special reasons.
5. Shipping Method Limits: Some shipping methods will be untraceable when orders arrive in some Countries, States, or cities. Oneclick will not accept any dispute when you choose the shipping method and ship to the limited countries(delivery countries limited). Oneclick will not recommend you to use those shipping methods when delivery countries are limited China Post Registered Air Mail: The USA, UK, Canada, Australia, France, Germany, Brazil etc. HK Post: The USA, UK, Canada, Australia, France, Germany, Brazil etc. DHL: The remote address will charge an additional cost, we will contact you once found it. For updated information in this column, please consult our agent.
Oversized Product: Some products are much bigger than their weight, and the freight company will charge for shipping based on volume instead of weight. Normally the order's weight is over 2kg and the volume is exceeded. This issue will arise. We will have to charge you a different shipping cost by the volume once we are notified. As the international shipping method develops, and the limits are released in the future, we will change this rule if it is available. You can still open a dispute with reasons except for delivery as usual. For updated information in this column, please consult our agent.
6. Below are the possible disputes, including but not limited to which are not within Oneclick faults: Oneclick will not accept any disputes that the buyer receives for reasons as below, because the description is defined by dropshippers' end and Oneclick will ship the correct products that most of your customers like, and also it is approved by your end, especially with samples.
- The buyer does not like it.
- The description is not real.
- Products smell unusual.
- The buyer ordered the wrong items or SKU.
- The shipping address was provided incorrectly.
7. Products returned to Oneclick: Normally Oneclick Dropshipping will not suggest returning products to our warehouse, because the cost of international shipping is high and often takes at least 2-3 months to arrive at Oneclick Dropshipping China Warehouse. Some of them will be lost or damaged during their return. If you particularly want your buyer to return the products, please follow these steps: Please note Oneclick Dropshipping will only put the products in the warehouse as your inventory and will not refund for it/them. This private inventory will be automatically used and reduce the product cost for your next order. For all the above problem orders, please assist us by providing the necessary information, like videos, pictures, etc.
8. Back to Sender tracking status:
- When the package status is "back to sender', the package will be held in the local shipping carrier's warehouse and we will notify the Vendor about the order status the Vendor can choose to either re-send the package to the Vendor or for next available order.
- When the package status is "back to sender" / waiting for pick-up in Austria & other countries (please refer to supplier for the specific countries), the package will be destroyed by the shipping carrier when not picked up in time.
9. Wrong address
The vendor is responsible for providing the correct address. The Supplier will charge the Vendor any and all fees associated where a wrong address is provided. If the apartment/suite number is not included or a wrong postal code is provided and reshipping is required, there will be a re-shipping charge equal to the original shipping charge paid by the Vendor.
10. Responsibility
The Supplier is responsible and/or liable for the provided Materials and Products provided to the End Customer. The warranty provided on these products is valid. If the End Customers appear to have issues with the provided products, and the first After Sales services provided by the Vendor are not sufficient, the Supplier needs to provide further assistance to deal with the issues.
11. Claims
If the Vendor becomes aware of any claim or potential claim in respect of defective Product liability arising from a delivery of any Product it shall immediately inform the Supplier in writing providing all necessary information/documentation to enable the Supplier to take any appropriate action. The Vendor may require the Supplier to give all reasonable assistance, at the Supplier's cost, to enable them to defend the reputation of all parties.
12. Right to Modify
The Vendor and Supplier retain the right to modify this contract upon mutual agreement. The modified agreement is valid upon the signature of both parties. The agreement is also valid when the Vendor and Supplier cite and type "Agree" to this contract by chat or via email.
13. Severability
If any provisions or sections of this Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision or section shall be deemed severed from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
14. Confidential Information
During the course of business between the Vendor and Supplier all confidential information related to the Vendor’s or Supplier’s business must remain confidential. Such confidential information may include market prices, unique visitor’s websites, inventory levels, product features, pricing and anticipated new products, Supplier sale practices, and programs. The Vendor agrees that the confidential information will be used solely for the purpose of conducting business with the Supplier. The vendor must not disclose or distribute any confidential information to any competitor of the Supplier or to any other third party without the express written consent of the Supplier.
All images of all products supplied by the Supplier, including images on the Supplier's website and its catalog DVD, Blue-ray, are the exclusive property of the Supplier. The Vendor may use these images only in connection with the sale of the Supplier's products and only in compliance with any policies or terms stated by the Supplier. No other use or distribution is permitted, and the Vendor may not use the Supplier's images in connection with the sale of products from any person or entity other than the Supplier.
Prices and product availability are subject to change, and important changes need to be shared with the Vendor in advance and upon notification.
This Agreement takes effect as and from the date that the user registered. This Agreement is governed by the laws of China. The Parties agree to resolve any disputes in good faith and cooperation
Vendor: Supplier：OneClick Online Service Limited
By: By: Junjie GUO
Title: Title: Managing Director
Date: Date: